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Refund Policy

Refund & Return Policy

At Rani Kone®, customer satisfaction is important to us. Due to the hygienic and consumable nature of henna and cosmetic products, we maintain a strict but fair refund and return policy as outlined below.

By placing an order on www.ranikoneshop.com, you agree to this Refund & Return Policy.

1. No Returns on Opened or Used Products

For hygiene and safety reasons:

  • Opened, used, or tampered products are not eligible for return, exchange, or refund.

  • Products that show signs of use, alteration, or damage after delivery will not be accepted.

2. Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only in the following situations:

  • The product was damaged during transit

  • The wrong item was delivered

  • The product was missing from the order

Claims must be raised within 48 hours of delivery.

3. How to Raise a Claim

To initiate a refund or replacement request, you must:

  • Contact our customer support within 48 hours of delivery

  • Provide:

    • Order number

    • Clear photos of the product and packaging

    • Unboxing video (if available)

Failure to provide sufficient evidence may result in claim rejection.

4. Inspection & Approval

  • All claims are subject to review and verification.

  • Once approved, we will offer either:

    • A replacement product, or

    • A refund, at our discretion

5. Refund Method & Timeline

  • Approved refunds will be processed via:

    • Bank transfer, or

    • Store credit, at our discretion

  • Refund processing time may take 7–14 working days, depending on payment provider or bank processing timelines.

6. Shipping Charges

  • Shipping charges are non-refundable, except where the error was caused by us.

  • If a replacement is approved, shipping costs will be covered by Rani Kone®.

7. Non-Refundable Situations

Refunds or returns will not be provided for:

  • Change of mind

  • Incorrect shade, color, or result expectations

  • Allergic reactions or skin sensitivity (customers are advised to perform patch tests)

  • Delivery delays caused by third-party couriers

  • Orders canceled after dispatch

8. Order Cancellation

  • Orders may be canceled only before dispatch.

  • Once dispatched, cancellations and refunds are not possible.

9. Force Majeure

Rani Kone® shall not be held responsible for failure or delay in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, or courier disruptions.

10. Policy Updates

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Changes will take effect immediately upon posting on the Website.

11. Contact Information

For refund or return inquiries, please contact us at:

Email: info@ranikone.com
Website: www.ranikoneshop.com