Refund & Return Policy

At Rani Kone®, customer satisfaction is important to us. Due to the hygienic and consumable nature of henna and cosmetic products, we maintain a strict but fair Refund & Return Policy.

By placing an order on www.ranikoneshop.com, you agree to the terms outlined below.

1. No Returns on Opened or Used Products

For hygiene and safety reasons, we do not accept returns on products that have been opened, used, tampered with, or damaged after delivery.

• Opened products are not eligible for return.
• Used products are not eligible for refund.
• Tampered or altered products cannot be exchanged.

2. Eligible Cases for Refund or Replacement

Refunds or replacements may only be considered if:

• The product was damaged during transit.
• The wrong item was delivered.
• A product was missing from your order.

All claims must be reported within 48 hours of receiving your order.

3. How to Raise a Claim

To request a refund or replacement, please contact our customer support within 48 hours of delivery and provide:

• Your Order Number.
• Clear photographs of the product and packaging.
• An unboxing video (if available).

Claims submitted without sufficient evidence may be declined.

4. Inspection & Approval

Every request is carefully reviewed and verified by our support team.

If approved, we may provide:

• A replacement product, or
• A refund, at our sole discretion.

5. Refund Method & Timeline

Approved refunds will be processed through:

• Bank Transfer
• Store Credit

Refund processing may take approximately 7–14 working days, depending on banking or payment processing times.

6. Shipping Charges

Shipping charges are non-refundable unless the error was caused by Rani Kone®.

If a replacement is approved, all replacement shipping costs will be covered by us.

7. Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

• Change of mind.
• Incorrect shade, color, or personal expectations.
• Allergic reactions or skin sensitivity (customers should perform a patch test before use).
• Delivery delays caused by third-party courier services.
• Orders cancelled after dispatch.

8. Order Cancellation

Orders may only be cancelled before they have been dispatched.

Once dispatched, orders cannot be cancelled or refunded.

9. Force Majeure

Rani Kone® shall not be liable for any delay or failure to perform its obligations due to events beyond our reasonable control, including but not limited to natural disasters, strikes, government restrictions, or courier disruptions.

10. Policy Updates

We reserve the right to modify or update this Refund & Return Policy at any time without prior notice. Any changes become effective immediately upon publication on our website.

11. Contact Information